General IT FAQ
Once you download the Outlook app and open it, you will be prompted to enter your email address. On the next screen, tap advanced and fill in the blanks according to the screen shot below. Be sure to select Exchange if prompted for an email provider.
Be sure that the Username field only contains the portion of your email address prior to the @ symbol!
If new employees are not appearing in your Outlook address book, please follow these instructions to sync it with the global address book.
- Click on the File tab.
- Click the Account Settings button and select Download Address Book.
- Uncheck the box next to Download changes since last Send/Receive and click OK.
- Once the box below disappears, click the back arrow to return to Outlook.
The new employee should be available next time you access the address book.