Why can’t I see our new employee in the Outlook address book?

If new employees are not appearing in your Outlook address book, please follow these instructions to sync it with the global address book.

  • Click on the File tab.
  • Click the Account Settings button and select Download Address Book.
  • Uncheck the box next to Download changes since last Send/Receive and click OK.
  • Once the box below disappears, click the back arrow to return to Outlook.

The new employee should be available next time you access the address book.

If you prefer these instructions in video form, please click here for a YouTube tutorial: https://youtu.be/wfx0OG4Znt4