CILs First FAQ

Serving Benton, Henry, Johnson, Lafayette, Pettis and Saline County, Missouri.

CILs First FAQ

a

How can CDS/IL specialists review case load to ensure consumer data integrity in CILs First?

Please see this document (https://w-ils.org/reports-caseworkers-should-run-to-ensure-consumer-data-integrity/) which provides instruction on 3 reports CDS/IL specialists can run within CILs First to ensure accurate data is being captured.

a

How can I view a list of phone numbers for my consumers?

  1. Click Reports in the navigation menu at the top of the page
  2. Select Consumer Phone Numbers by Case Worker from the list of reports
  3. Select your name from the list in the Staff field
  4. Select Yes from the list in the Active Consumer field
  5. And Click the Run Report

The report should open in a new browser tab. The list can be printed or saved to PDF.

a

Why are I & R consumers in 2 different categories of CILs First’s QSR report?

From CILs First support:

For services, only those services provided to intake consumers are counted, and instead of being a count of services, it is a count of consumers receiving this service.  The exception is for I&Rs, in which you are allowed to count I&Rs provided to other types of consumers besides Intake consumers.  The wrinkle becomes that, even though we are supposed to count people and not straight services, this is different with the I&Rs to non-intake consumers because there are also anonymous consumers who cannot be counted in an unduplicated way since centers can’t identify them each time they call. 

When centers would questions their numbers, it was very easy for the report writer to get the unduplicated count of consumers for each service type, except when it came to I&Rs.  At the request of several centers, we split the I&Rs provided to intake consumers (unduplicated count) from the I&Rs provided to non-intake consumers (service count) on the 704s for two reasons.  First is to make it easier for centers to double check and verify their numbers and the second reason is so that each center can decide whether they want to roll the I&Rs to non-intakes into the intake counts when submitting their reports.  Some centers actually do not want to roll them together and this makes it easy for those centers to identify the numbers that they want to use.

To keep it simple, most people just add the Intake consumer count with the non-Intake count before submitting the report.