Title VI Notice
West-Central Independent Living Solutions (WILS) complies with Title VI of the Civil Rights Act of 1964, which states that “no person in the United States shall, on the ground of race, color, or national origin, be excluded from participation in, be denied the benefits of, or be subjected to discrimination under any program or activity receiving Federal financial assistance.”
If you feel you have been discriminated against on the basis of race, color, or national origin by WILS, you may file a Title VI complaint within 180 days from the date of the alleged incident. You may submit a personally written complaint or utilize WILS Title VI Complaint Form to submit a complaint to WILS Senior Director of Administration. The Title VI Complaint form is published in English here on our website. However, WILS will provide translation of all documents as needed and will accept personally written complaints in language of origin.
For more information on the WILS Title VI program, and the procedures to file a complaint, contact the WILS Senior Director of Administration at 855-945-7929; or visit our administrative office at 612 N. Ridgeview Dr. Warrensburg, MO 64093.
In addition to utilizing the civil rights complaint process through WILS, complaints may also be filed directly with the Federal Transit Administration (FTA), Office of Civil Rights, 901 Locust St # 404, Kansas City, MO 64106.
Procedure for Filing a Title VI/ADA Complaint
HOW TO FILE A COMPLAINT: Information pertaining to filing a complaint is posted on our agency’s website, and in public areas of our agency. All documents will be translated upon request.
If an individual prefers, they may submit a written complaint in their language of origin to Senior Director of Administration at WILS at 612 N. Ridgeview Dr. Warrensburg, MO 64093, or call 855-945-7929.
The complaint should include:
- Your name, address and telephone number.
- Specific, detailed information (how, why and when) about the alleged act of discrimination.
- Any other relevant information, including the names of any persons, if known, the agency should contact for clarity of the allegations.
Please submit your complaint form or hand-written complaint to the Senior Director of Administration at WILS or mail to WILS at: 612 N. Ridgeview Dr. Warrensburg, MO 64093.
You may download the Title VI Complaint Form HERE or request a copy by writing to WILS, 612 N. Ridgeview Dr. Warrensburg, MO 64093. Information on how to file a Title VI complaint may also be obtained by calling WILS at 855-945-7929.
COMPLAINT ACCEPTANCE: WILS will process complaints that are complete. Once a completed Title VI/ADA Complaint Form or hand-written complaint is received, WILS will review it to determine if WILS has jurisdiction. The complainant will receive a letter informing them whether or not the complaint will be investigated by WILS.
INVESTIGATIONS: WILS will generally complete an investigation within 90 days from receipt of a completed complaint form. If more information is needed to resolve the case, WILS may contact the complainant. Unless a longer period is specified by WILS, the complainant will have ten (10) days from the date of the letter to send requested information to the WILS investigator assigned to the case.
If the requested information is not received within that timeframe the case will be closed. Also, a case can be administratively closed if the complainant no longer wishes to pursue the case.
LETTERS OF CLOSURE OR FINDING: After the Title VI/ADA investigator reviews the complaint, the Title VI/ADA investigator will issue one of two letters to the complainant: a closure letter or letter of finding (LOF).
- A closure letter summarizes the allegations and states that there was not a Title VI/ADA violation and that the case will be closed.
- A Letter of Finding (LOF) summarizes the allegations and provides an explanation of the corrective action taken.
If the complainant disagrees with WILS determination, the complainant may request reconsideration by submitting the request in writing to the Title VI/ADA investigator within seven (7) days after the date of the letter of closure or letter of finding, stating with specificity the basis for the reconsideration. WILS will notify the complainant of the decision either to accept or reject the request for reconsideration within ten (10) days. In cases where reconsideration is granted, WILS will issue a determination letter to the complainant upon completion of the reconsideration review.
A person may also file a complaint directly with the Federal Transit Administration, at the FTA Office of Civil Rights, 1200 New Jersey Avenue SE, Washington, DC 20590.
Title VI Public Participation
In accordance with Title VI, WILS provides opportunities for members of the general public to participate in formal public comment periods each July. Members of the public are encouraged to share their feedback during this annual Title VI survey period.
Additionally, comments can be submitted at any time via email at TitleVI@w-ils.org, by phone at 855-945-7929, or by mail to the Senior Director of Administration at WILS or mail to WILS at: 612 N. Ridgeview Dr. Warrensburg, MO 64093.