At 57, Anne has faced numerous challenges living with a degenerative disease and arthritis, but her spirit of independence has always been unwavering. Over the years, she has relied on the Consumer Directed Services (CDS) Program to assist with personal attendants, allowing her to live comfortably in her own home. But when her apartment complex became a source of distress, Anne realized that she needed more than just daily living assistance.
Anne’s troubles began when she encountered mistreatment from her apartment complex. The property manager repeatedly denied her necessary accommodations, ignored repair requests, and discouraged tenants from filing complaints. When the situation reached a boiling point, Anne faced a verbal confrontation with the property manager that left her feeling unheard and unsupported. She knew she had to take action, but wasn’t sure where to turn.
That’s when Anne reached out to Liz, her Independent Living Case Manager. With Liz’s guidance, Anne gained a better understanding of her rights under the Americans with Disabilities Act (ADA) and how to stand up for herself. Liz provided Anne with the resources she needed, and together, they filed formal complaints with state and federal agencies.
The fight wasn’t easy, but Anne was determined. By March 2025, her efforts paid off. The property management company was fined for failing to provide essential accessibility features, including ramps, and was required to repair unsafe conditions in the complex. After months of neglect, Anne’s plumbing issues were also finally addressed. More importantly, Anne gained peace of mind, knowing that retaliation for filing complaints was illegal and that her voice had been heard.
Anne’s story is a powerful reminder of the vital role Independent Living Centers play in advocating for people with disabilities. Through advocacy and support, they ensure that individuals like Anne have access to safe, fair housing and the confidence to stand up for their rights.
In Anne’s own words: “Luke 1:37 says, ‘The word of God will never fail.’” With her victory, Anne’s faith in herself and the system has been restored. Empowering independence, one victory at a time.