Consumer Emergency Assistance

Serving Benton, Henry, Johnson, Lafayette, Pettis and Saline County, Missouri.

For Consumer Emergency Assistance, call 855-WILSWAY or visit

Consumer Emergency Assistance (CEA) funds are meant to help a consumer fix an emergency situation. However, the consumer must first apply their own resources towards the situation and exhaust other available resources. A consumer applying for CEA must be without resources to meet an emergency situation, or the situation must require more resources than a consumer has available to fix it.  This is a limited program, funds are limited and the need must be dire and all other avenues for help have been exhausted.

The fiscal year for this program runs from July – June.

Consumer Emergency Assistance Eligibility

  • You must currently be a WILS consumer for the assistance
  • Funding is only available once in a 12 month period
  • Families must be experiencing or vulnerable to one or more of the following:
    • Homelessness
    • Termination of a utility; or
    • Lack of heat or water;
    • Lack of adequate food
  • Bills must be in the consumer’s name

Funding for Consumer Emergency Assistance payments is capped. Applications received after available funds are depleted will be denied

Consumer household must not exceed the maximum income guidelines below.

Income Guidelines = 150% Federal Poverty Level (FPL) for 2022

Number of Individuals Annual Income Monthly Income
1 $20,385.00 $1,698.00
2 $27,465.00 $2,288.00
3 $34,545.00 $2,878.00
4 $41,625.00 $3,468.00
5 $48,705.00 $4,058.00
6 $55,785.00 $4,648.00
7 $62,865.00 $5,238.00
8 $69,945.00 $5,828.00

For families with more than 8 persons, add $7,080.00 for each additional person.

Additional Resources

Low Income Home Energy Assistance Program (LIHEAP)

Low Income Household Water Assistance Program (LIHWAP)

If you are a current WILS consumer and would like further information please contact your WILS Consumer Directed Services or Independent Living Specialist.