Author: Amy Jenkins

At 57, Anne has faced numerous challenges living with a degenerative disease and arthritis, but her spirit of independence has always been unwavering. Over the years, she has relied on the Consumer Directed Services (CDS) Program to assist with personal attendants, allowing her to live comfortably in her own home. But when her apartment complex became a source of distress, Anne realized that she needed more than just daily living assistance.

Anne’s troubles began when she encountered mistreatment from her apartment complex. The property manager repeatedly denied her necessary accommodations, ignored repair requests, and discouraged tenants from filing complaints. When the situation reached a boiling point, Anne faced a verbal confrontation with the property manager that left her feeling unheard and unsupported. She knew she had to take action, but wasn’t sure where to turn.

That’s when Anne reached out to Liz, her Independent Living Case Manager. With Liz’s guidance, Anne gained a better understanding of her rights under the Americans with Disabilities Act (ADA) and how to stand up for herself. Liz provided Anne with the resources she needed, and together, they filed formal complaints with state and federal agencies.

The fight wasn’t easy, but Anne was determined. By March 2025, her efforts paid off. The property management company was fined for failing to provide essential accessibility features, including ramps, and was required to repair unsafe conditions in the complex. After months of neglect, Anne’s plumbing issues were also finally addressed. More importantly, Anne gained peace of mind, knowing that retaliation for filing complaints was illegal and that her voice had been heard.

Anne’s story is a powerful reminder of the vital role Independent Living Centers play in advocating for people with disabilities. Through advocacy and support, they ensure that individuals like Anne have access to safe, fair housing and the confidence to stand up for their rights.

In Anne’s own words: “Luke 1:37 says, ‘The word of God will never fail.’” With her victory, Anne’s faith in herself and the system has been restored. Empowering independence, one victory at a time.

At WILS, we believe that independence is the key to living life on your own terms. That’s why we work tirelessly to provide the tools and support that help people with disabilities lead fuller, more empowered lives.

When Liz, an Independent Living Case Manager at WILS, visited Jamie to check in on her experience with the electric wheelchair WILS provided, she had nothing but positive things to share.

“The electric wheelchair made me feel independent being able to get out of my apartment,” Jamie shared. “WILS provided the wheelchair for me. I’m getting out more. The wheelchair has improved my mobility, I’ve used it 4 times already, to the gas station and to the mailbox. I feel more able to access activities and places like the Compass office, the mailbox, the gas station, and Dollar General.”

Jamie has found a new sense of freedom since receiving her electric wheelchair. She now has the ability to get out of her apartment and enjoy activities that were once challenging. “I went and played Bingo at the office. I’ve noticed changes in my health and comfort,” she explained. “I’m not panicking if I’m not breathing well because I’m not physically moving around as much because of the chair.”

The impact on Jamie’s emotional well-being has been just as profound. “My sense of self-esteem and confidence has been affected,” she said. “I feel confident enough to leave the house. It’s changed my outlook and daily mindset, I feel happy and have more freedom. It helped me cope with emotional challenges related to my mobility and disability.”

For Jamie, something as simple as a wheelchair has made a life-changing difference—giving her the freedom to go where she wants, when she wants. The mobility and independence that come with the electric wheelchair have not only improved her physical health but also boosted her self-esteem, allowing her to embrace each day with a renewed sense of purpose.

At WILS, we are proud to be a part of Jamie’s journey, providing the tools and support that make real, lasting changes in the lives of those we serve.

At WILS, we believe that independent living is a fundamental right, and that everyone deserves the opportunity to live life on their own terms. Edward’s story is a powerful example of how advocacy, support, and determination can help someone achieve the independence they deserve.

Edward, who has been a participant with WILS since 2021, faced a challenge when his care plan was reduced, cutting back the hours of support he relied on. His daughter, Joni, reached out to WILS Independent Living Case Manager, Kim, to express concerns about how this reduction would affect Edward’s ability to maintain his independence.

Kim quickly reviewed Edward’s care plan and saw that hours had been removed. She immediately submitted a request to the Missouri Department of Health and Senior Services (DHSS) advocating for those hours to be reinstated and even asked for additional hours to meet Edward’s medical care needs. Kim’s quick action and persistent advocacy paid off—Edward not only got all of his hours back but received extra hours due to his medical needs.

Edward expressed his gratitude by saying, “I very much appreciate the program and could not live in my home without it.”

This victory was not just a win for Edward; it also showcased the importance of having a team of professionals who listen and act on behalf of their clients. Thanks to the support he received from WILS, Edward can continue living at home, with the care and services he needs to thrive.

Edward’s experience is a reminder of how powerful advocacy can be in the journey to independent living. With the right support, individuals like Edward can feel empowered to stand up for their needs and create the changes necessary to live on their own terms. At WILS, we are proud to help individuals regain control of their lives and achieve the independence they deserve.

At WILS, we believe that community support begins with the people who care. Volunteers are the backbone of many of our efforts, and their dedication to helping others is felt in every program and event we organize. A recent example of this unwavering commitment was seen during our Community Care Bags assembly event.

The energy in the room was palpable, as volunteers came together with a shared mission: to support individuals in need in our community. Each volunteer approached the task with enthusiasm, knowing that their small act of packing a bag would make a big difference in someone’s life. From food items to personal care essentials, every bag was filled with the kind of thoughtfulness and care that only comes from volunteers who genuinely want to help others.

As the assembly lines of volunteers moved smoothly, conversations flowed, smiles were exchanged, and everyone worked side by side. It wasn’t just about filling bags; it was about filling hearts. Volunteers took the time to ensure that every item was carefully selected and placed with care, knowing that the recipients would feel the love and consideration behind each gesture.

The Community Care Bags are just one example of the many ways volunteers contribute to WILS’ mission. Whether it’s supporting our transportation services, helping with outreach, or providing administrative assistance, our volunteers are essential to making everything we do possible. Their hard work enables us to reach and support individuals who might otherwise be left behind.

This event not only highlighted the generosity of our volunteers but also underscored the power of community. When we come together, whether as staff, volunteers, or community members, we create a stronger, more supportive environment for everyone.

At WILS, we’re proud to say that we couldn’t do it without our volunteers. Their energy, dedication, and selflessness are a testament to the spirit of community that drives us every day. We look forward to many more opportunities to work together, build relationships, and continue making a positive impact in the lives of those who need it most.

If you’re interested in volunteering or would like more information about how you can get involved, please reach out to us today. There’s always room for more helping hands at WILS!

Donnie, a 61-year-old recent below-the-knee amputee, faced a difficult challenge after surgery—securing the necessary supplies for his wound care. With daily dressing changes required for proper healing, he found himself struggling to afford the supplies he needed, especially since he was also purchasing other essentials like absorbant briefs.

During a monthly check-in with his WILS case manager, Donnie mentioned these struggles, highlighting that he couldn’t change his dressing as often as needed due to the cost of supplies. Hearing this, his case manager sprang into action. Thanks to WILS’ partnership with the Jeremiah 29:11 Warehouse, Donnie was provided with a donation of wound dressing pads, gauze wrap, absorbant briefs, and bed protection pads—all at no cost.

When Donnie received the much-needed items, his relief was evident. “Thank you, thank you, thank you! This is so helpful. Dressing supplies and incontinence briefs are so expensive, and you just saved me so much money!”

This simple act of support allowed Donnie to focus on his recovery without the added stress of financial worry. At WILS, we’re committed to helping individuals like Donnie get the resources they need to maintain their independence and health. Every success story, big or small, is a reminder of the power of community and care.

On MOCIL Advocacy Day, WILS staff, volunteers, and consumers hit the road to Jefferson City to make their voices heard and advocate for disability rights at the Missouri State Capitol. Along with our partners, we met with legislators from our six counties—Benton, Henry, Johnson, Lafayette, Pettis, and Saline—engaging in vital conversations that help shape policies affecting people with disabilities.

Joining the WILS team was Jessica from the National Council on Independent Living (NCIL), along with Sharon, one of WILS’ consumers, who added a personal touch to our advocacy efforts. Together, we stood united in promoting independence, accessibility, and community support for individuals with disabilities.

The day featured a Rally in the Rotunda, which included inspiring speakers like Treasurer Vivek Malek, Representative Stinnett, Senator Williams, and Governor Mike Kehoe, all showing their support for disability rights. With powerful messages from advocates like Jessica Podesva from NCIL and consumers from Centers for Independent Living from across the state, the rally highlighted the importance of grassroots advocacy and the need for continued efforts to improve accessibility and support for individuals with disabilities. It was a powerful reminder of the collective strength in advocating for a more inclusive and accessible Missouri.

Advocacy days like this remind us of the power of coming together. We are grateful to everyone who participated in making MOCIL Advocacy Day a success. Together, we are building a more inclusive and accessible future for all Missourians.